Each answer below is tied to the current Galyn feature set. If your issue needs manual review, include the device model, iOS version, and app version when you email support.
Voice Relay works best with one speaker, a short phrase, and low background noise. Slang, place names, fast speech, and overlapping voices can lower accuracy. Repeat the line and double-check the source language before relying on the result.
Copy the text first, open Galyn, move into Text Relay, and paste the phrase into the input field. Text Relay is the better fit for signs, booking notes, and short messages that do not need live audio.
Route Guide uses the prompt you type, any image you attach, and the place context you provide. If a suggestion feels too broad, add the stop, timing, budget, or the kind of place you want so the reply can stay closer to your trip.
Camera access is used when you capture an image for Travel Cards, profile media, or a Shared Stops post. Galyn does not capture photos in the background.
Photo access is used when you attach an existing image to a card or post, and when you save a finished Travel Card back to your device.
Email support@galyn.com with the post details and username. Include why the content feels unsafe, abusive, or unauthorized.
Place tags come from the location picker step. Reopen the edit flow, search the place again, and confirm the selected result before publishing or saving the card.
Galyn Credits are consumable, so used credits do not restore. If a purchase completed but the balance did not update, reopen Galyn on the same Apple ID and let the purchase check finish. If the balance is still wrong, contact support with the product code and receipt context.
Unused credits remain on your balance until you spend them or until they expire under the current terms. Purchased or granted credits expire 12 months after issue unless local law requires a different outcome.
Support email: support@galyn.com
Privacy request subject line: "Galyn Privacy Request"
Include device details and app version for purchase or account follow-up.