Galyn covers Voice Relay, Text Relay, Route Guide, Travel Cards, Shared Stops, profiles, and Galyn Credits.
This Privacy Policy explains what information those features use, why it is processed, how long it stays, and how you can ask for access, deletion, or correction.
What voice and audio data does Galyn use?
When you start Voice Relay, Galyn requests microphone access and processes the audio needed to transcribe and translate your speech. Raw voice input is used only for the active request and is not kept after the session finishes unless a short retry buffer is needed to complete the same translation.
The legal basis for this processing is your consent when microphone access is granted and contract fulfillment because the app cannot perform spoken translation without the audio you choose to send.
What payment and credit records does Galyn keep?
If you recharge Galyn Credits, Galyn receives purchase status, product ID, transaction identifiers, and the amount of credits to apply. Payment card details are handled by the app store and payment processors rather than stored directly by Galyn.
The legal basis for purchase processing is contract fulfillment and compliance with accounting or fraud-prevention obligations. Purchase records are retained for 7 years.
What analytics and tracking signals does Galyn collect?
Galyn uses tracking-related identifiers, usage events, and performance signals to understand feature quality, measure campaign performance, and investigate failures. Crash and diagnostic records are retained for 90 days unless a shorter or longer window is required for an active incident review.
The legal basis for analytics is your consent where tracking consent is required and our legitimate interest in keeping the service stable and reducing abuse.
What camera, photo, and card files does Galyn process?
Galyn asks for camera access only when you choose to capture an image for Travel Cards, profile media, or a Shared Stops post. Galyn asks for photo library access when you pick an existing image or save a finished card back to your device.
The legal basis for this processing is your consent and contract fulfillment for the image action you triggered. Uploaded images remain until you delete them, and backup copies are removed within 30 days after deletion.
What post, profile, and location details does Galyn store?
Shared Stops and profile features can process display names, avatars, captions, selected images, comments, follower relationships, and place tags that you attach to a post. Location details are used only when you search for a place, confirm a tag, or keep a saved stop connected to a post or card.
The legal basis for this community and profile data is contract fulfillment and our legitimate interest in operating moderation, reporting, and account safety tools. Account and profile data remain until account deletion, then for up to 30 days while deletion and backup removal finish.
What translation and guide inputs does Galyn receive?
Text Relay processes the text you paste or enter for translation. Route Guide can process your typed prompts, optional images, and place context so it can respond to travel questions inside the app. Guide prompts and related request logs are retained for up to 30 days for abuse review and service troubleshooting.
The legal basis for translation and guide processing is contract fulfillment and, when you attach images or place context, your consent for those optional inputs.
What information does Galyn collect overall?
- Account and profile details such as display name, avatar, and follow state
- Voice and text translation inputs and outputs
- Guide prompts, images, and selected place context
- Posts, comments, location tags, Travel Cards, and uploaded media
- Purchase records, product IDs, and Galyn Credit balances
- Device, analytics, and fraud-prevention signals
How does Galyn use that information?
- To provide translation, guide responses, location search, cards, posts, and profile tools
- To apply purchases and maintain Galyn Credit balances
- To moderate posts, investigate reports, and limit abuse
- To fix crashes, review service quality, and improve feature reliability
- To answer support and privacy requests
How long does Galyn keep different data?
| Data type | Retention | Reason |
|---|---|---|
| Raw voice input | Session only | Needed to complete the spoken translation request |
| Account and profile details | Until deletion, then up to 30 days | Needed to operate accounts and finish deletion workflows |
| Posts, cards, and uploaded images | Until deleted, then up to 30 days in backups | Needed to display your content and restore backups safely |
| Purchase records | 7 years | Needed for accounting, tax, and fraud review obligations |
| Crash and diagnostic logs | 90 days | Needed to analyze failures and verify fixes |
| Guide prompts and request logs | Up to 30 days | Needed to investigate abuse and service issues |
Who helps Galyn provide the service?
Galyn works with service categories that support speech and translation processing, AI responses, map and geocoding functions, cloud hosting, app store purchases, analytics, crash reporting, fraud review, and customer support delivery. Only the data needed for each service role is shared.
How can you use your privacy rights?
You may request access, correction, deletion, export, restriction, or objection for the personal data tied to your Galyn use, subject to applicable law. Email support@galyn.com with the subject line "Galyn Privacy Request" and enough detail to identify the account or device involved.
Galyn aims to respond within 30 days. If more information is needed for verification, the same email thread will be used to request it.
How does Galyn handle children's data?
Galyn is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided data through Galyn, contact support@galyn.com so we can review and remove it when appropriate.
How will policy changes be shared?
This Privacy Policy may change when Galyn features, legal requirements, or service partners change. The latest version will be posted here, and material changes may also be highlighted inside the app or through support contact routes.
How can you contact Galyn?
Privacy questions, deletion requests, and regulator-facing inquiries can be sent to support@galyn.com.